solutions

Aimed at delivering maximum value to your organisation, our ‘end to end’ Outsourced Service Delivery encompasses ‘best practice’ business management processes, ‘best of breed’ technology and superior people management. We can revolutionise the way you do business and serve your customers.

Is your mobile workforce where they are supposed to be? Are they doing what they are meant to be doing? Service, sales, marketing, security and many other categories of worker are constantly on the move. OracleCMS is the most effective mobile work force management system for monitoring, reporting and managing your mobile workers. Managers and clients can monitor, review and respond instantly from their browser or smart-phone. OracleCMS improves efficiency, accountability and profitability.

My Council Services transforms the way local government authorities in Australia manage customer enquiries and transactions. With more and more people engaging in technological innovations such using apps to pay their bills, now is a golden opportunity for Councils to tap into this trend, increase efficiency and reduce expenditure.

The productivity and security of your workforce and assets depends on how well you maintain your facilities and premises. OracleCMS integrates tried and true technology, processes and people to ensure your environment and operations are highly functional and free of hazards, so you can focus on your business.

The digital age has brought about a huge rise in citizen expectations of public services. Government departments and local councils are expected to deliver an ever increasing array of services yet keep to strict budgets and policy guidelines. OracleCMS supports numerous government and public agencies to better engage and serve their communities.​

Build brand and customer loyalty with lightening quick troubleshooting and problem resolution. Our solutions assist organisations to increase first time resolution and reduce contact handling time, contact volumes, and staffing resources. We provide industry ‘best practice’ support for your channels and customers that ensure the customer has a premium experience.

For organisations that need to provide 24hr accessibility to address customer problems and enquiries, we can help. OracleCMS never close, offering 24/7 operations to answer your calls no matter when they arrive.

Do you need help with a major event that threatens to harm your organisation, your stakeholders, or the general public? OracleCMS will be there to keep the lights on and ensure your business continues to operate smoothly.​​

OracleCMS will protect your key business data, maintain productivity, and limit costs during a business outage. We help you build, execute, test, and validate disaster recovery and continuity plans on an ongoing basis to overcome any disruption to your business.​

An emergency or outrage is no time to sacrifice customer service! If an outage to your service occurs you can expect every customer you have to be calling in, regardless of the time or day. Your phone lines may be choked with callers. And the longer they wait – the more unhappy they become. OracleCMS never close.

Do you have staff that work alone either on your premises or in the field. Their welfare is important and there are legal requirements under the Occupational Health and Safety Act to ensure they are safe. Working alone is working anywhere a person is unable to get immediate assistance from colleagues. OracleCMS will always be there to monitor and assist. Read more about lone worker safety monitoring

A 5% reduction in lost customers can increase profitability by 75%. Rewarding customers for their loyalty and proactively engaging with them to win referrals is vital for winning back business and acquiring new customers. Our multi-channel programs for customer retention and acquisition have paid huge dividends to our clients.​

If your customers have complex requirements and issues that need to be resolved, you need people with a high level of customer service skills, great technical expertise as well as the analytical and problem-solving ability to handle complex enquiries. OracleCMS can provide those people for you at a fraction of the cost if you were to hire and train them yourself.​

Customer engagement aims at long-term engagement of customers to your brand and organisation, encouraging customer loyalty and advocacy through word-of-mouth. A successful customer engagement strategy and program will also prepare you to respond to dramatic changes in customer behaviour. OracleCMS has the tools, methods and the experience to ensure your customer engagement initiatives are a success.​

Is your organisation unable to handle the level of phone calls and customer enquiries? Does it take ages for the customer to get through to the right person to find the information they want? First impressions are everything. OracleCMS is available 24 hours a day, seven days a week, managing information and support lines, ensuring your customers receive the service and rapid response that they expect.​

Many card and loyalty marketing programs fall short of expectations. They fail to deliver the results for the organisation and leave their customers unsatisfied. The main reasons they can fail is due to the large unforeseen costs of operating them matched with being poorly designed. OracleCMS can help you design and implement gift card and loyalty programs that deliver results. We can do this because of our holistic approach to creating exceptional customers experience.​

You’ve got a great product with all the right marketing in place. But you have no channel through which to sell it, no way of processing payments, or of fulfilling orders. And because you’re a start-up you don’t want to hire staff. You still want to provide a high level of professional service though. OracleCMS has the enabling technologies, innovative processes and the reporting and monitoring tools to deliver world-class sales and order management.​ Read more about order taking services

Poor data means poor business processes which translates into inefficiency, unmanageable costs and poor customer service. Clean and accurate data is essential for effective sales, marketing and customer management strategies. OracleCMS will take your data, remove errors and duplications, before giving you back a clean and ready-to-use database.

Lead generation is the first step in the sales process. It’s about collecting information and contacting people who are interested in buying your product or service. Both quality and quantity are important. OracleCMS designs and implements lead generation campaigns that deliver a return-on-investment for clients.​​