In the world of business today, processes are truly everything. Accounting departments have typically had to rely on using bloated systems to handle their invoice and receipt management – and...
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AI chatbots are amazing. There’s a good chance that you have already engaged with one on a website without perhaps even realising it. They are on the front lines of...
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Artificial intelligence has gone through leaps and bounds over recent years, but it would be otherwise stagnant without intelligent agents. You see, just as an idea remains a thought without action,...
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Artificial intelligence is a more and more familiar concept to us, and not just because of sensational movies predicting the end of life as we know it. The process whereby a...
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It’s no secret that Automation is fast becoming one of the biggest game-changers in the world of business and has been going from strength to strength for decades. As over...
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When it comes to setting up and running a business, choosing a phone number is likely the last thing on your mind – and yet it’s a vital decision that...
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RPA (or robotic process automation) is a strategic fix that enables you to digitalise the more common, replicable agent tasks within a contact centre. RPA is a sort of overly...
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Have you been thinking about setting up an 1800 number for your business in Australia, but you’re not quite sure where to start? Or perhaps you still need to figure...
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Running a business isn’t easy. If that were the case then everyone would be doing it. It takes a certain type of person to be able to set up, run,...
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In business, there are few things quite as important as customer service. Yes, you need to deliver a superior product or service, whilst offering great value for money, but without...
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