RPA (or robotic process automation) is a strategic fix that enables you to digitalise the more common, replicable agent tasks within a contact centre. RPA is a sort of overly...
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Have you been thinking about setting up an 1800 number for your business in Australia, but you’re not quite sure where to start? Or perhaps you still need to figure...
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Running a business isn’t easy. If that were the case then everyone would be doing it. It takes a certain type of person to be able to set up, run,...
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In business, there are few things quite as important as customer service. Yes, you need to deliver a superior product or service, whilst offering great value for money, but without...
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Most modern businesses rely on a phone number. It doesn’t matter how you operate, giving your customers the option to communicate directly with a representative of your business is the...
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What Is the Difference Between 1300 & 1800 Numbers At one point or another, you will likely have made a call to a 1300 or 1800 number. But what is the...
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In order to boost the productivity of your business, and ultimately its profitability, first, you must address the challenges produced by time-consuming manual processes within the workplace that can only...
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This ever-evolving digital era of ours has given rise to a number of new technologies that are designed to improve our daily life, as well as significantly enhance processes in...
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To the uninitiated, a job manning the phones in customer service is as simple as sitting and answering phone calls. We, on the other hand, realise just how much work...
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Is there anything more frustrating than being sat on the phone whilst waiting in a call queue to be served? The same monotonous music playing on repeat while you clock-watch,...
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