Phonetic Alphabet In Call Centres
December 19, 2022
The phonetic alphabet is a standardized set of words used to represent the letters of the alphabet. It is commonly used in the customer service industry to ensure clear and...
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Blogs
15 Empathy Statements Customer Service Reps Should Use
December 16, 2022
As a customer service professional, it's essential to have strategies in place to effectively manage difficult or upset customers. One effective tool is the use of empathy statements, which are...
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AI and RPA: What Is the Difference and Which Is Best for Your Business?
October 10, 2022
Today, artificial intelligence (AI) and robotic process automation (RPA), are among the most prominent technologies being used by organisations to achieve their goals of improving customer satisfaction and bolstering employee...
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Customer Experience (CX): The Complete Guide
August 30, 2022
CX - What Is It? The concept of customer experience (CX) refers to how a company engages with its customers throughout the entire buying process, no matter in which stage they...
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Choosing the Right Phone Number for Your Australian Business
August 5, 2022
Professionals and non-professionals are distinguished by their business phone numbers. If you have a dedicated line of communication with your customers, you can do business without a storefront, an online...
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Reducing Abandoned Ecommerce Shopping Carts Through the Use of Chatbots
July 29, 2022
Consider the situation where 10 customers are waiting in line at the checkout of your physical store. It's time to hand over their hard-earned money after they've finished browsing and...
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How to Create a Digital Transformation Roadmap
July 4, 2022
Over the past few years technology has reached dizzying new heights. It is impossible to successfully run a business and compete in the market without accepting the need to embrace...
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What is Customer Experience Management?
June 30, 2022
Customer experience and satisfaction have always been a cornerstone of business. If you aren’t appealing to your customers and giving them what they want then they may not buy from...
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Digital Transformation Process: 6 Factors That Can Empower Your Transformation Strategy
June 24, 2022
We all know how essential it is to evolve and grow with the times, embrace the digital transformation process and get the most out of the new technologies and developments...
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Best Customer Experience Metrics & KPIs
May 28, 2022
Back in the day, figuring out how customers felt about a brand and business was relatively inelegant. In essence, if a customer never returned, they weren’t all that impressed. Not...
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