Artificial intelligence (AI) has rapidly transformed various industries, and one area where its impact is particularly significant is the contact centre. Contact centres serve as crucial touchpoints between businesses and...
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Working in a call centre can be challenging, especially when multiple customers call simultaneously. It becomes difficult to prioritize which caller to assist first and what to do when there...
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In today's highly competitive business landscape, delivering exceptional customer service is crucial for organizations across industries. Contact centres play a pivotal role in customer support and engagement, making it essential...
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In today's competitive business landscape, delivering exceptional customer service is paramount for organizations across all sectors. To stay ahead of the curve and grow your business, you need to provide...
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Looking for ways to save time, cut costs and boost productivity? Look no further than Robotic Process Automation (RPA)! In this article, we'll share with you 5 simple steps to...
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A reliable and efficient contact centre is a crucial component of great customer service. However, with numerous contact centre providers available, it can be overwhelming to choose the right one...
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Robotic Process Automation (RPA) has emerged as a highly talked-about technology in the business world, owing to its ability to automate mundane and repetitive tasks. By using RPA, organizations can...
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A modern IVR system (Interactive Voice Response) relies on two critical components to be able to effectively ‘listen’ to your callers. These are: NLP (Natural Language Processing). And NLU...
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What does IVR mean? IVR stands for: “Interactive Voice Response” – which is an interactive customer service system that callers can either speak to or engage with by using the dial-pad...
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There is one skill that every exceptional customer support representative should have and that is empathy. Yes, it’s important to be able to speak with confidence, just as it’s important...
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