In order to boost the productivity of your business, and ultimately its profitability, first, you must address the challenges produced by time-consuming manual processes within the workplace that can only...
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This ever-evolving digital era of ours has given rise to a number of new technologies that are designed to improve our daily life, as well as significantly enhance processes in...
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To the uninitiated, a job manning the phones in customer service is as simple as sitting and answering phone calls. We, on the other hand, realise just how much work...
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Is there anything more frustrating than being sat on the phone whilst waiting in a call queue to be served? The same monotonous music playing on repeat while you clock-watch,...
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In this digital era, data is the new currency. It’s with data that businesses can make shrewd decisions and innovations within their daily operation in order to streamline functionality, bolster...
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There’s been a lot of hype surrounding this topic of artificial intelligence and robotic process automation in Aussie contact centres, some good, some bad. It all comes down to perspective...
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There are various reasons for wanting to outsource your customer services to a third-party company, just as there are for preferring to handle it in house. But where do you...
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Something that is often overlooked though is irrefutably valuable to your business, is telephone etiquette. Something as seemingly inconsequential as the way that you answer the phone when talking to...
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This is an important question as it’s all too easy to get the two mixed up. In this article, we’re going to explore the clear difference between the two and...
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There is nothing more valuable in business than the satisfaction of your customers. Thus, it is paramount that you take the necessary steps to ensure that you are always delivering...
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