In this digital era, data is the new currency. It’s with data that businesses can make shrewd decisions and innovations within their daily operation in order to streamline functionality, bolster...
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There’s been a lot of hype surrounding this topic of artificial intelligence and robotic process automation in Aussie contact centres, some good, some bad. It all comes down to perspective...
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There are various reasons for wanting to outsource your customer services to a third-party company, just as there are for preferring to handle it in house. But where do you...
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Something that is often overlooked though is irrefutably valuable to your business, is telephone etiquette. Something as seemingly inconsequential as the way that you answer the phone when talking to...
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This is an important question as it’s all too easy to get the two mixed up. In this article, we’re going to explore the clear difference between the two and...
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There is nothing more valuable in business than the satisfaction of your customers. Thus, it is paramount that you take the necessary steps to ensure that you are always delivering...
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Are you an Australian business looking for a contact centre to help you bolster your customer support infrastructure? If so, you’re likely feeling a little overwhelmed by the sheer volume...
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New clients are a constant concern for any business. The formula for transforming people who’ve never heard of your brand into dedicated, loyal customers is the holy grail of marketing,...
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If you’re reaching a point in your organisation’s growth where you’re struggling to meet a growing call volume, an outsourced business telephone answering service could be just the thing you...
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Are you a small or medium-sized business that’s struggling to keep pace with your call volume? It’s natural for expanding organisations to run into growing pains and managing exploding demand...
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