In AI What Is an Intelligent Agent?
February 28, 2022
Artificial intelligence is a more and more familiar concept to us, and not just because of sensational movies predicting the end of life as we know it. The process whereby a...
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RPA
How To Create A Business Case For RPA
December 30, 2021
It’s no secret that Automation is fast becoming one of the biggest game-changers in the world of business and has been going from strength to strength for decades. As over...
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How RPA is Helping Contact Centres Deliver Better Customer Experiences
December 5, 2021
RPA (or robotic process automation) is a strategic fix that enables you to digitalise the more common, replicable agent tasks within a contact centre. RPA is a sort of overly...
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Transforming the Modern Workplace With Automation
June 25, 2020
In order to boost the productivity of your business, and ultimately its profitability, first, you must address the challenges produced by time-consuming manual processes within the workplace that can only...
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Make Your Business Work Smarter & Faster (With New Generation Technology)
May 18, 2020
This ever-evolving digital era of ours has given rise to a number of new technologies that are designed to improve our daily life, as well as significantly enhance processes in...
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The Use of AI (Artificial Intelligence) in Contact Centres
January 11, 2020
There’s been a lot of hype surrounding this topic of artificial intelligence and robotic process automation in Aussie contact centres, some good, some bad. It all comes down to perspective...
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