Best Customer Experience Metrics & KPIs
May 28, 2022
Back in the day, figuring out how customers felt about a brand and business was relatively inelegant. In essence, if a customer never returned, they weren’t all that impressed. Not...
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Customer Experience (CX)
An Introduction to AI Chatbots
April 25, 2022
AI chatbots are amazing. There’s a good chance that you have already engaged with one on a website without perhaps even realising it. They are on the front lines of...
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The Benefits of Outsourcing Your Help Desk
August 10, 2021
Running a business isn’t easy. If that were the case then everyone would be doing it. It takes a certain type of person to be able to set up, run,...
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Reasons to Outsource Your Customer Service
June 7, 2021
In business, there are few things quite as important as customer service. Yes, you need to deliver a superior product or service, whilst offering great value for money, but without...
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Making Data Driven Decisions To Enhance Customer Service
February 28, 2020
In this digital era, data is the new currency. It’s with data that businesses can make shrewd decisions and innovations within their daily operation in order to streamline functionality, bolster...
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The Pros & Cons of Outsourcing Customer Services
December 9, 2019
There are various reasons for wanting to outsource your customer services to a third-party company, just as there are for preferring to handle it in house. But where do you...
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