Phonetic Alphabet In Call Centres
The phonetic alphabet is a standardized set of words used to represent the letters of the alphabet. It is commonly used in the customer service industry to ensure clear and...
Read MoreThe phonetic alphabet is a standardized set of words used to represent the letters of the alphabet. It is commonly used in the customer service industry to ensure clear and...
Read MoreTo the uninitiated, a job manning the phones in customer service is as simple as sitting and answering phone calls. We, on the other hand, realise just how much work...
Read MoreIs there anything more frustrating than being sat on the phone whilst waiting in a call queue to be served? The same monotonous music playing on repeat while you clock-watch,...
Read MoreThere’s been a lot of hype surrounding this topic of artificial intelligence and robotic process automation in Aussie contact centres, some good, some bad. It all comes down to perspective...
Read MoreSomething that is often overlooked though is irrefutably valuable to your business, is telephone etiquette. Something as seemingly inconsequential as the way that you answer the phone when talking to...
Read MoreThis is an important question as it’s all too easy to get the two mixed up. In this article, we’re going to explore the clear difference between the two and...
Read MoreThere is nothing more valuable in business than the satisfaction of your customers. Thus, it is paramount that you take the necessary steps to ensure that you are always delivering...
Read MoreAre you an Australian business looking for a contact centre to help you bolster your customer support infrastructure? If so, you’re likely feeling a little overwhelmed by the sheer volume...
Read MoreIf you’re reaching a point in your organisation’s growth where you’re struggling to meet a growing call volume, an outsourced business telephone answering service could be just the thing you...
Read MoreAre you a small or medium-sized business that’s struggling to keep pace with your call volume? It’s natural for expanding organisations to run into growing pains and managing exploding demand...
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