Phonetic Alphabet In Call Centres
December 19, 2022
The phonetic alphabet is a standardized set of words used to represent the letters of the alphabet. It is commonly used in the customer service industry to ensure clear and...
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Answering
10 Skills Every Call Centre Customer Service Agent Should Have
April 15, 2020
To the uninitiated, a job manning the phones in customer service is as simple as sitting and answering phone calls. We, on the other hand, realise just how much work...
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Tips to Reduce the Average Wait Time in Call Centre Queues Instantly
March 13, 2020
Is there anything more frustrating than being sat on the phone whilst waiting in a call queue to be served? The same monotonous music playing on repeat while you clock-watch,...
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The Use of AI (Artificial Intelligence) in Contact Centres
January 11, 2020
There’s been a lot of hype surrounding this topic of artificial intelligence and robotic process automation in Aussie contact centres, some good, some bad. It all comes down to perspective...
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Telephone Etiquette for Businesses – The Essential Rules
December 8, 2019
Something that is often overlooked though is irrefutably valuable to your business, is telephone etiquette. Something as seemingly inconsequential as the way that you answer the phone when talking to...
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What’s The Difference Between A Call Centre And An Answering Service
December 6, 2019
This is an important question as it’s all too easy to get the two mixed up. In this article, we’re going to explore the clear difference between the two and...
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8 Benefits Of Our Call Services For Your Business
November 10, 2019
There is nothing more valuable in business than the satisfaction of your customers. Thus, it is paramount that you take the necessary steps to ensure that you are always delivering...
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How to Find the Right Contact Centre
November 9, 2019
Are you an Australian business looking for a contact centre to help you bolster your customer support infrastructure? If so, you’re likely feeling a little overwhelmed by the sheer volume...
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7 Benefits of an Outsourced Business Telephone Answering Service
September 24, 2019
If you’re reaching a point in your organisation’s growth where you’re struggling to meet a growing call volume, an outsourced business telephone answering service could be just the thing you...
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How a We Could Help to Grow Your SMB
September 10, 2019
Are you a small or medium-sized business that’s struggling to keep pace with your call volume? It’s natural for expanding organisations to run into growing pains and managing exploding demand...
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