Our Technology

Innovation is about imagining the future, then making it happen. OracleCMS provides the knowledge and technical ‘know how’ that allows organisations to evolve and adapt. Whether you need to make a radical transformation or make incremental changes, we have the technology platforms and vision to make it happen.

Regardless of how your customers interact with you (voice, email, chat or social media), OracleCMS can integrate those channels and relevant systems to provide a 360 degree view of your customer and their history of interactions with your brand.

Cloud computing and mobility are forcing organisations to rethink the way they do business. These trends have reshaped how software applications are being designed, provisioned and maintained. Numerous services and applications are being accessed by customers via mobile or web app that interact with a larger CRM, ERP or knowledge base system operating in the cloud.

We deploy a range of Business Intelligence and analytics tools that transform the data from your customer interactions into actionable insight. The better informed you are about what’s happening in your business and with your customers, the better the decisions you will make.