Property Management Answering Service & Facilities Management Answering Service

Experience the gold standard in customer service. Let us help you maintain positive tenant relations.

OracleCMS’ specialists are trained to provide fast, considerate assistance to your tenants every time the phone rings, because 70% of their customer experience depends on how they feel they are being treated.

Whether callers are interested in learning about available units, are looking for a rental quote, or have a broken faucet, we are here to assist them. A complete customer support solution for small businesses is so much more than just answering services for small businesses.

We work around the clock, 24 hours a day, seven days a week, and facilitate effective and accurate communication between you and your residents.

Property Management Virtual Receptionists Can Help

As a result of employing hundreds of Australian receptionists in-house, we are capable of handling thousands of phone calls every day.

Our operators work efficiently while maintaining a friendly disposition, which means that you are able to rest assured that your customers will always be welcomed by an experienced, kind, and well-trained representative, who will always greet them with a smile.

We take pride in our business and we work hard to ensure your success.

You have the opportunity to acquire new business and increase revenue on your property every time you receive a phone call. It is important to choose the right time to capture a lead when it comes to lead capture.

We strive to answer every call within 3 rings or less, and our agents will provide the callers with prompt, personal service.

Our dispatchers follow your protocols and procedures to screen all inbound calls for emergency and non-emergency responses, as well as seasonal issues like snow removal, salting, and leaf cleanup.

As soon as we obtain this information, our agents will convey it to your staff, and they will immediately dispatch your on-call personnel via phone, text message, pager, or email. We can also accommodate any changes to your on-call schedule that may occur.

The appointment scheduling feature allows you to schedule appointments with prospective tenants or maintenance contractors via web-based calendar management software.

It is our mission to keep you on schedule and eliminate no-shows, confusion, and miscommunication by immediately contacting you or your office staff if there are any modifications or cancellations. Keeping you on schedule will eliminate no-shows and miscommunication.

The Benefits of a Property Management Answering Service

You can be sure that when you partner with OracleCMS, that you won’t miss a phone call and that the tenants you care for will get the same level of care as they would from your own office if you used it.

In fact, 80 percent of small business owners cite referrals as their main source of new business. The residents of your property will be much more likely to refer your property to potential renters when they feel as if they are valued members of the community.

In order to remain competitive in the marketplace, you will need to offer top-notch customer service in order to set yourself apart from your competitors.

Increasing Cost Efficiency:

Budget concerns are always hanging over your shoulders, and you are always being forced to make more with less resources.

As well as helping you increase tenant satisfaction and increasing the efficiency and cost-effectiveness of your existing staff, we can assist you in reducing your operating costs and increasing the efficiency of your current staff. With us, you only have to pay for the operator time you use.

Many of your costs are fixed and you have little or no control over them. By reducing your administration costs, you will be able to spend more time on providing the services you need to your tenants.

Latest in Call Centre Technology:

With our call centre technology, our agents work in-house with the latest call centre equipment. Therefore, you will not need to purchase or install any additional equipment.

Our services are always enhanced by using the most advanced telecommunications technology, and we are constantly researching ways to improve them. We have the equipment, but we make it work for you.

Professional Staffing:

The presentation of a professional image to the tenants is a crucial part of property management. If you choose to outsource your customer service to a call centre, you do not have much margin for error.

Whenever you contact us, our agents will respond with a personalized greeting that is tailored to your property’s specific needs, ensuring that your property is portrayed in the best possible light. Your commitment to providing impeccable service to your current and prospective renters will impress them.

If you manage a number of rental properties, it is important for you to have a competitive advantage over your competitors. It’s true that there are a lot of answering services out there, but if you’re looking for an Australian partner that’s as committed to advancing your reputation as you are, then you’ve come to the right place.

We are your affordable solution to this problem. OracleCMS is the leading answering service provider for property management, bringing customer care to a whole new level.

Property management firms can make sure that their tenants, prospects, and maintenance staff are able to get in touch with them whenever they need to by using a professional virtual receptionist representing their company 24/7.

Additionally, if you are advertising a rental property, we will be able to connect the caller and we will take care of the assets for a low monthly fee. Our team can ease the burden of managing calls if you have too many properties to handle yourself.

Facilities Management Answering Service

In the fast-paced world of property management, providing exceptional customer service and maintaining smooth operations are essential for success. That’s where a Facilities Management Answering Service comes into play. By partnering with a reliable and professional answering service like OracleCMS, property management firms can streamline their communication processes, enhance tenant satisfaction, and optimize resource allocation.

24/7 Availability for Prompt Tenant Assistance

Property management requires round-the-clock availability to address tenant concerns and emergencies. With our Facilities Management Answering Service, you can ensure that tenants can reach out for assistance at any time, day or night. Our dedicated team of trained specialists is available 24/7 to provide fast, considerate assistance to tenants. By promptly addressing their needs, you can foster positive tenant relations and create a sense of trust and reliability.

Efficient Call Handling: Screening and Dispatching for Effective Communication

Managing a property involves handling a multitude of incoming calls, ranging from maintenance requests to inquiries about available units. Our Facilities Management Answering Service excels in efficient call handling. Our operators are skilled at screening calls, categorizing emergencies versus non-emergencies, and dispatching the appropriate personnel accordingly. Whether it’s a plumbing issue or a general inquiry, we ensure that every call is handled promptly and with utmost professionalism.

Appointment Scheduling for Seamless Coordination

Coordinating appointments with prospective tenants or maintenance contractors can be a time-consuming task. Our Facilities Management Answering Service offers appointment scheduling features, utilizing web-based calendar management software. We can handle the scheduling process, ensuring seamless coordination between parties involved. By taking care of appointment management, we help you save time, reduce no-shows, and eliminate miscommunication.

Cost Efficiency: Optimizing Resources and Reducing Administrative Costs

Operating a property management business involves managing budgets and maximizing resources. By partnering with our Facilities Management Answering Service, you can achieve cost efficiency and reduce administrative costs. Instead of investing in additional staff or equipment, you can leverage our services and pay only for the operator time you use. This allows you to allocate resources more effectively, focusing on core business activities while ensuring excellent tenant service.

Professionalism: Polished Image and Personalized Service

Maintaining a professional image is vital for property management firms. Our Facilities Management Answering Service ensures that every interaction reflects your commitment to excellence. When tenants contact us, our agents respond with a personalized greeting tailored to your property’s specific needs. By delivering a polished and professional experience, we enhance your reputation and leave a positive impression on tenants and prospects.

Partner with OracleCMS: Your Trusted Facilities Management Answering Service

When choosing a Facilities Management Answering Service, it’s crucial to partner with a provider that understands your unique requirements and shares your commitment to exceptional service. At OracleCMS, we are dedicated to advancing your reputation and helping you stay ahead of the competition. As a leading answering service provider for property management, we bring years of expertise and a deep understanding of the industry. By entrusting us with your communication needs, you can focus on growing your business while knowing that your tenants’ needs are in capable hands.

In conclusion, a Facilities Management Answering Service is an invaluable asset for property management firms. From round-the-clock availability to efficient call handling and cost optimization, partnering with OracleCMS ensures streamlined operations and enhanced tenant satisfaction. Embrace the power of professional communication and elevate your property management services with our comprehensive Facilities Management Answering Service.